Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with its original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at ibericaluxshop@gmail.com. Please note that returns must be sent to the following address:

Av. Montes Hermínios 45
3530-116 Mangualde
Portugal

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any questions at: ibericaluxshop@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products (such as special orders or personalized items)
  • Personal care products (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing any justification.

As stated above, your item must be in the same condition in which you received it: unused, unworn, with original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.

If approved, your refund will automatically be processed to your original payment method within 10 business days.

Please remember that your bank or credit card provider may also require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:

info@ibericalux.com
or
ibericaluxshop@gmail.com